", He pleads mea culpa, as well, on the subject of his salary. Meanwhile, in 2010, independent consultants confirmed that up to 10,000 patients a year – 25 per cent of them emergency cases – were being missed, falling through the cracks in Ornge's service profile. Probably. They said I went too fast. Yep, like some weird poltergeist that keeps haunting this province, Chris Mazza, the disgraced former Ornge CEO, has resurfaced — as an emergency room physician in Thunder Bay. Ornge also came under fire for chronic understaffing, excessive delays and an expensive new fleet of helicopters whose cramped interiors have made it difficult for medics to do their jobs. Rumours of kickbacks swirled when one of Ornge’s for-profit entities received a $6.7-million payout for dubious “marketing services” from an Italian helicopter firm that sold Ornge its fleet for close to $150-million, but on Wednesday, Dr. Mazza defended the payment, citing an opportunity for the two companies to work together on foreign ventures. Some of these claims are now the subject of an Ontario Provincial Police probe. That means: If you do not see your comment posted immediately, it is being reviewed by the moderation team and may appear shortly, generally within an hour. UPDATED: Read our community guidelines here. On Ornge's acquisition of AgustaWestland AW139 helicopters: I resisted buying a new fleet. Dr. Mazza, the former chief executive officer of Ornge, has been accused of corruption, nepotism, extravagance, featherbedding, bullying and sexual … On the creation of for-profit companies at Ornge: All the equity owners signed pledge agreements gifting back all future dividends to the public side of Ornge. "The complexity created confusion from which I have suffered. I was terrified. "Until November, 2011, I was being incentivized, told I was doing grand things. This article was published more than 8 years ago. I'd taught Josh everything I knew and he was taught by coaches. Joshua Mazza was a careful and skilled freestyle skier who had trained with the race team at Markdale, Ont. There is massive dependency. You'd be leveraging assets already paid for and charging full price, which would flow back and decrease costs to Ontario. Wednesday marked his first public comments about the Ornge saga, after a previous committee appearance was cancelled for health reasons. We were proud of it. I never rode in the boat. As for the way she was "denigrated as 'a waitress and a water-ski instructor,' " he added, those were side jobs she had had while earning her MBA and teaching. "What's my future? Not just by my board and by investors, but by deputy and assistant deputy ministers. 8, Toronto ON M5A 1N1, 54 Berkeley St., Suite 305, 3rd Floor Toronto, ON M5A 2W4, Journal of health services, management and policy research. "Nobody thought about it," Dr. Mazza said. Chris Mazza, who initially stepped down from Ornge two years ago citing health reasons, was subsequently fired by the province without severance over … So what do we do? Re-engineering Ornge was a Herculean challenge. That salary made him the highest publicly paid official in the province. If you are looking to give feedback on our new site, please send it along to, To view this site properly, enable cookies in your browser. Ontario Health Minister Deb Matthewsstated that Mazza’s salary was "outrageous, shocking and unacceptable". In military procurement, it's a factor of six [times as much]. Dr. Mazza mounted a vigorous defence of the hybrid public/private-enterprise model that he created at Ornge. It meant confronting the lucrative Northern Ontario power base of private corporations that owned the aircraft leased by the province. Then known as the Ontario Air Ambulance Services Co., it was burdened with obsolete aircraft, antiquated communications systems, moribund morale and diffused accountability. At other moments, he stuttered, his voice choked with emotion. "It was horrific. At the same time, he noted that all senior executive salaries and bonuses were determined solely by the board of directors, based on increased responsibility (the organization grew from 20 employees to almost 600) and performance targets. I have no knowledge of how to build helicopters or what they cost. In light of the ministry’s substantial “moral and ethical power” over Ornge, the service would have changed course in the face of opposition, Dr. Mazza said. On the subsequent bill for more than $12-million in system upgrades: I agreed to pay $6.7-million, almost a 50-per-cent reduction. ", "So in November, 2011, I'm great," Dr. Mazza concluded, "and in December, pardon me, I'm a piece of shit. I do. Dr. Mazza — who infamously earned $1.4-million in compensation as Ontario’s taxpayer-funded air ambulance provider struggled with understaffing and delays — staunchly defended his “vision,” saying Ornge was acting in the public interest as it set up a network of for-profit subsidiaries that effectively shielded top salaries from public view. If you do not receive an e-mail, please check your junk folder. He said there was only one loan, for $450,000, and it was neither unsecured nor interest-free. I did not have that luxury. ... Chris Mazza Ex-CEO of ORNGE … Mazza is countersuing Ornge for the money, claiming in court documents that he was supposed to receive the bonuses by February 2012 — a few days after he was terminated from Ornge amid allegations of financial irregularities. Welcome to The Globe and Mail’s comment community. At work, he fixated, he said, on gaps in the health system and mistakes that could cost someone else a loved one. There was a new tabletop jump he wanted to try. Because Ontario health dollars were tight, the pursuit of extra money was part of Ornge's founding vision. Avoid the use of toxic and offensive language. It was about the vital and urgent necessity to transform an antiquated and dysfunctional air ambulance system… I feel very badly for the people who have been affected [and] for the vision that could have been beneficial to Ontarians, and was destroyed with little regard for the consequences.”. Dr. Mazza — who infamously earned $1.4-million in compensation as Ontario’s taxpayer-funded air ambulance provider struggled with understaffing and delays — staunchly defended his “vision,” saying Ornge was acting in the public interest as it set up a network of for-profit subsidiaries that effectively shielded top salaries from public view. If you would like to write a letter to the editor, please forward it to letters@globeandmail.com. We wanted to get a safety message out. We as a Ministry had a lot of difficulty getting the information. The alternative was to shut down Ornge bases. People said they were good ideas and then the wind changed. There was no discussion about going to cabinet [for more money]. And later, some of the Skiorskys could not be sold. I couldn't figure out why nobody would co-operate with each other, would not make intensive-care-unit beds available or provide nurses. Although he testified last summer before the Ontario public accounts committee, Dr. Mazza has granted no face-to-face interviews – until recently, when he spoke exclusively, for four hours, to The Globe and Mail. "What we had was unparalleled on a global basis," he said. ", One answer was to sell Ornge's expertise to other jurisdictions. His recovery, he said, is focused "on the holistic healing of my mind, body and spirit," incorporating running, meditation, yoga and healthy eating. Chris Mazza, Ousted Ornge CEO, Says Ontario Government Failed To Raise Red Flags. You are doing a lot of good for a lot of people. Was I hard on people? Despite his tribulations, Dr. Mazza said he still believes that the public impulse can be successfully married to the profit motive, though "it needs to be accepted first that government can't solve every problem. "The converse of 'I don't want to disappoint him' is 'I hate that son of a bitch.' I believed we had to drive harder, even harder than the private sector, because we had a higher motive. We'd been paying for that fleet a long time. After the past year's relentless media and political fusillade, he said, "my spirit has been crushed, my confidence shattered, my family shattered. His handshake was firm, but he looked grey and drawn, his right knee jumping as he spoke. He refused to offer an opinion on whether his $1.4-million compensation package was “greedy” and “excessive,” as Liberal MPP Liz Sandals suggested. Mazza was an emergency room specialist when he founded Ornge in 2005 as a new way to deliver air ambulance services in Ontario. © Copyright 2021 The Globe and Mail Inc. All rights reserved. I had no vote on any of this. "Far from it. Top 5 Political Spending Scandals 1 / 6. Dr. Mazza’s testimony stands in sharp contrast to the province’s attempt to distance itself from Ornge’s leadership. I had ideas. That's the story never told about SARS: Everyone circled the wagons.". At times, he showed flashes of the dynamic executive he had been – confident and in command of facts and concepts. Follow topics and authors relevant to your reading interests. He came to see transportation as the Achilles heel of the province's multibillion-dollar health system. Do I feel betrayed? "At no point did we become a rogue organization," former ORNGE chief executive Dr. Chris Mazza said in a long-awaited and much-delayed appearance before a … …, AW handily won an exhaustive procurement competition, over six rival bids. ORNGE founder Chris Mazza terminated ORNGE has fired air ambulance founder Dr. Chris Mazza. Today, he lives in a rented Toronto apartment, remains close to his former wife and spends as much time as possible with his two children, Katie and Matthew. On criticism of the AW interior design, which could prevent CPR from being performed: The Sikorsky S-76 was one of my biggest bugbears. Alan Carter reports. Since the public dismantling of Ornge, which began last year amid extensive media coverage of the service’s generous executive perks and operational shortfalls, Dr. Mazza says he has struggled with “deep-seated” mental-health issues tied to his 14-year-old son’s death in a 2006 skiing accident. The other moneys were parts of bonuses and incentive plans. "You created these big wonderful hospitals and centres of excellence and when you asked, 'How are you going to connect all of this?' I have to find a way to trust the world again. When the Auditor-General did release his report, that was when I became aware of the issues at Ornge — not the issues that Chris Mazza would have discussed in briefings with Ministry officials, but … "Those were faces. In the AWs, the medic's seat moves with the patient. We explore ideas, share best practices and enable On Ornge's purchase of Canadian Helicopters Limited's fleet of 11 S-76 Sikorskys for $28-million, while it awaited the new AWs: That decision was made only after CHL, sole bidder on our 2008 RFP for rotary service, asked for $49.5-million a year, up from $31-million in 2007. Readers can also interact with The Globe on Facebook and Twitter . Through the adoption of a fixed-cost contract, Dr. Chris Mazza saved $1.5 million in annual operating costs and achieved dramatic improvements in efficiency and quality. You won't last. ", Ornge was starting to jell on several fronts, he felt. “These plans were in the public interest and they were fully and regularly disclosed to government and to senior officials in the Ministry of Health,” he testified at Wednesday’s all-party committee hearing into the multimillion-dollar scandal that has consumed Ornge for months and prompted a high-level shakeup. That was precisely why Ornge had been set up at arm's length. Please check your e-mail and follow the instructions to activate your account. Please check your e-mail and follow the instructions to reset your password. Welcome to The Globe and Mail’s comment community. TORONTO - Ornge's ousted CEO Chris Mazza claims the province's troubled air ambulance service still owes him $1 million in bonuses. Chris Mazza, it is fair to say, has not been the same since. TORONTO -- Ousted Ornge CEO Chris Mazza collected $9.3 million over six years at the province's publicly funded air ambulance service, the governing Liberals confirmed Wednesday. Chris Mazza refuses to testify again at ORNGE inquiry. … I was obsessed with that, maybe too much. This is a space where subscribers can engage with each other and Globe staff. ORNGE has settled a lawsuit with a former executive who claimed she was bullied and sexually harassed by the founder of the provincial air ambulance service. A lawyer representing ousted Ornge chief executive Chris Mazza says his client wants to clarify his involvement in the troubled air ambulance service. The Toronto Star uncovered that Mazza was receiving $1.4 million a year while remaining off the "sunshine list" of public employees earning over $100,000. In the process, though, he said, he created an atmosphere in which he sometimes failed to communicate his ideas fully to employees, even as they tried to match his frenetic pace. But I've learned that people remember things differently when they feel threatened. Read our, I'm a print subscriber, link to my account, Read more about following topics and authors. Really? The procurement team reported to me, but I wasn't at the negotiating table. "That was an error. The ministry was informed. "I'm not perfect," Dr. Mazza conceded. Some information in it may no longer be current. … Great. ", He said he could not grasp why he suddenly became a pariah. update Article was updated Feb. 28, 2020. He was 14. "Well, 10,000 was not just a number for me," Dr. Mazza said. Since then, air transport medicine … Some 25,000 children went through the curriculum. I don't know. TORONTO – A prominent law firm with connections to Canada’s most powerful political players collected almost $11 million from Ontario’s troubled air ambulance service, which has since fallen under the shadow of a criminal probe, a legislative committee heard Wednesday. He has argued the health ministry knew about the … Suggest a correction. Thank-you for creating an account on Longwoods.com. 351 King Street East, Suite 1600, Toronto, ON Canada, M5A 0N1, Just $1.99 per week for the first 24 weeks, var select={root:".js-sub-pencil",control:".js-sub-pencil-control",open:"o-sub-pencil--open",closed:"o-sub-pencil--closed"},dom={},allowExpand=!0;function pencilInit(o){var e=arguments.length>1&&void 0!==arguments[1]&&arguments[1];select.root=o,dom.root=document.querySelector(select.root),dom.root&&(dom.control=document.querySelector(select.control),dom.control.addEventListener("click",onToggleClicked),setPanelState(e),window.addEventListener("scroll",onWindowScroll),dom.root.removeAttribute("hidden"))}function isPanelOpen(){return dom.root.classList.contains(select.open)}function setPanelState(o){dom.root.classList[o?"add":"remove"](select.open),dom.root.classList[o? Because if you are sick north of Newmarket, trust me, that's a very different risk profile than if you live south of Newmarket" (a town at the northern edge of the Greater Toronto Area). Note: Although the charities [and all of Ornge's for-profit businesses] were shut down by the Ministry of Health, J Smarts remains an active program at Muskoka Woods, a youth resort on Lake Rousseau. If it had not been for a talk years ago with his adolescent son, Christopher Mazza might not have become the mystery man at the centre of Ontario's biggest political scandal of 2012 – the alleged mismanagement of the province's Ornge medical-transport service. I did not do this alone. As for his relationship with Kelly Long, he said, he began seeing her (and disclosed that to the company) four years after she was hired and after she had become an associate vice-president. "I was told, 'Generate revenue outside of the taxpayer base,' " Dr. Mazza said. Longwoods publishes academic and scientific reports, commentary and information about healthcare and sciences. Bankruptcy has consumed two for-profit ORNGE companies, and founder Dr. Chris Mazza and his two most trusted lieutenants have lost their jobs. The cost of capital to them was 25 per cent. Proud of ya! In 2011 Ornge was involved in a controversy regarding executives' compensation, including President and CEO Chris Mazza. "It was a moving hospital. He says he planned to repay Ontario taxpayers with a percentage of revenues, but none of that money ever materialized. He was dead on impact. The rise and fall of Chris Mazza began at Toronto's Sunnybrook Health Sciences Centre in the mid-1990s. We aim to create a safe and valuable space for discussion and debate. What was missing? In a wrongful dismissal suit, ORNGE’s former government relations director Lisa Kirbie had accused Dr. Chris Mazza of being a bully, a misogynist, a racist and a sexist. I was not a director of any of the boards. My premier cheered me on. Ornge would have derived additional revenues "selling" excess capacity in IT, finance and communications to the for-profit businesses. But nobody told me to slow down.". Former CEO Chris Mazza tells gruelling hearing into Ornge scandal he is just a scapegoat, Citation tracking and reference links to full-text articles, Ability to share the information through various social media outlets with a single click, Pay-per-View purchases of single articles or issues by credit card or paypal, The advantage of having password access to. The money trail has also reached the upper echelons of Ontario’s Liberal party, forcing Premier […] We were going to have a 20-year relationship with Agusta. ", As evidence, he proffered a handwritten letter from Premier Dalton McGuinty written in March of 2009, congratulating him on, as Mr. McGuinty wrote, "the success at Ornge. Less recently, Chris Mazza functioned as the president and CEO of Ornge, previously known as the Ontario Air Ambulance Services Co. During the Siege of Paris in 1870, injured military officers were transferred by hot air balloon. The Ornge air ambulance service costs Ontario about $150-million in public funds annually. Aviation medicine is an exceedingly complex axis. Thank you for your patience. If we'd gone to the private sector to change the [leased] fleet, it would have cost half a billion dollars, because they want a return. Mine, 5.7 per cent. Too hard? We will get you.' Fri., July 27, 2012 timer 2 min. I should have been more paternalistic. You could not intubate. That is where he and his then-wife, Kathy, received the impossible news: The slope to the tabletop jump was too steep, and Josh had taken off too soon, gaining too much lift. The official, but previously unpublished, report into Ornge, the air ambulance provider to the state of Ontario, Canada, has been leaked by Frank Klees, a member of the Standing Committee on Public Accounts that conducted a two-year investigation into the organisation amid a widely broadcast scandal that focussed on issues such as the high salary of its former president and CEO, Dr Chris Mazza. The boat? At home, his marriage eventually ended in divorce (he has two other children, now in their teens). "Good luck with that," they said. Chris Mazza, founder of ORNGE Air Ambulance, is described by former co-workers as a passionate, tyrannical, inspiring control freak. The Toronto Star uncovered that Mazza was receiving $1.4 million a year while remaining off the " sunshine list " of public employees earning over $100,000. Non-subscribers can read and sort comments but will not be able to engage with them in any way. What if there are issues? But then, he remembered, his "weirdly mature" son Joshua persuaded him to stay. I didn't have a choice. I don't know what we could have done differently. I never saw the boat. It's ruined my life.". I asked, "Is that a good price? “I still believe deeply in what we were doing,” Dr. Mazza said. More than 25 per cent of their profits came from return on capital. What changed?". "I was never involved in moving her forward or in hiring her. … So yeah, I guess in the end, they got me.". In 2011 Ornge was involved in a controversy regarding executives' compensation, including President and CEO Chris Mazza. She never reported to me," he said. 's Beaver Valley Ski Club. When he emerged after six hours of grilling about the embattled air ambulance service he once led, Chris Mazza appeared a stunned and broken man, limping from Queen’s Park as a crush of media cameras zoomed in. It's much safer to do that on water. When he announced plans for Ornge to cut excesses from their fees and to acquire some of its own planes and helicopters, he said, they told him, " 'You can't do this. That's an oxymoron.". A licensed emergentologist, Dr. Chris Mazza served for more than a decade as the president and CEO of the nonprofit emergency transport company Ornge. Provoking perhaps the sharpest censure he faced, it climbed from about $240,000 in 2005 to – with bonuses – $1.4-million in 2011, making him the province's highest publicly paid employee. Eventually fired, he entered Guelph's Homewood Health Centre, and was diagnosed with post-traumatic stress disorder. 1 / 6. You buy their equipment and you are married. In hindsight, with respect to the loan, I should have gone directly to the bank instead. He convinced AW that Ornge could help it expand in the U.S. market. On whether Ornge should have built a prototype before committing to an entire fleet: Do you have any idea what that would have cost? A trauma-team leader known for his brilliance and his take-no-prisoners manner, he was named medical director of the hospital's air-ambulance program in 1996. Well, we teach children what to do and what not to do, but we don't teach them how to make decisions in circumstances they've never encountered. “For me, Ornge was never about personal enrichment or personal gain. Most notably, he said he could not recall specifics about the fluctuations in his salary, which doubled in a few short years. In the old choppers, a medic had to break the law by getting out of his seat to check the patient in flight. Finally, it was reported that Dr. Mazza received three interest-free loans from Ornge Global, one of its for-profit entities. On 9 February 2013 Dr. Chris Mazza received $4.… Ontario Premier McGuinty says he only met ex-Ornge CEO Chris Mazza once. A few minutes later, on the chairlift, Dr. Mazza spotted a chalkboard message asking Josh's parents to report to the ski-patrol hut. This is a space where subscribers can engage with each other and Globe staff. The vast majority of other services are still mired in scoop-and-run.". Yet he still died. "You can't curse government for having a deficit, vote for no tax increases, and then say 'I want my MRI next week.' During his worst period, he spent several weeks living in a closet. Dr. Mazza told the committee he had become a convenient scapegoat. But that was the limit of his role in the subsequent, controversial, allegedly self-serving agreement, he said; others negotiated the details. I didn't understand that dynamic. What if a helicopter needs a part and I'm put back in line? Dr. Mazza also denied pulling strings to secure his girlfriend, Kelly Long, an executive position at Ornge, dismissing one employee’s accusation of nepotism as “very disappointing and somewhat offensive.”. One the apparent extravagance of Ornge's $50,000 wakeboard speedboat and two custom-built motorcycles: The bikes [with a value of $150,000] were gifted by AgustaWestland to boost the profile of the Ornge Foundation, our patient-care promoting charity. "I didn't perceive our salaries would be compared to other public-sector agencies" rather than private ones, he said. His head injuries were catastrophic. They cheered me on, constantly. After a scathing Auditor-General’s report in March, Ms. Matthews denounced Ornge’s “shameful, inexcusable” activities, blaming the service’s performance agreement for handcuffing government. What went wrong at Ornge, she asked? Under Dr. Mazza’s leadership, Ornge, a not-for-profit organization that consumes about $150-million in public funds annually, set up a web of for-profit companies, which Dr. Mazza described as being part of an international expansion venture. Dr. Mazza failed to answer a number of questions posed to him by MPPs, saying his memory had been tarnished by “black spots” since his son’s death. "It seems strange to have even had that kind of conversation with a 12-year-old, but he was that kind of kid," he said. Dr. Mazza refused to accept that his $1.4-million compensation was outrageous, and similarly rejected allegations that his overarching vision was misguided. Please enable JavaScript of your browser. We hope to have this fixed soon. If he underestimated the need for transparency, it may have been because of the anomalous zone that Ornge occupied. I'm running a 24/7 critical service. With the new models, we got to build an interior that made sense. Every province has medical air transport, but only Ornge was a public/private hybrid. ", If everything he did was wrong, he asked, why did his appointed successor, Ron McKerlie, say, less than four months later "that everything was wonderful at Ornge? Let's go.". Wed, Jul 18: The man at the centre of the Ornge scandal says he doesn't know what went wrong with the troubled air ambulance service. read. Dr. Mazza, the former chief executive officer of Ornge, has been accused of corruption, nepotism, extravagance, featherbedding, bullying and sexual harassment. I didn't know what to do. Though it received taxpayer funding ($150-million a year by 2011), it was an autonomous corporation, run without political interference. His requests to meet with Health Minister Deb Matthews were rebuffed, he said, by staff who told him the minister was “comfortable” with Ornge’s direction. But the CPR issue applied only in very limited circumstances – if you went into cardiac arrest on takeoff or landing. … Yes? So you tell me we didn't need to replace the fleet? Maria Babbage, The Canadian Press CP. So just after 9 a.m. on March 5, 2006, he headed for the hills. So they were very angry. it was an afterthought. But it was one simple, gentle question from New Democrat MPP France Gelinas that appeared to leave Dr. Mazza speechless. Comments that violate our community guidelines will not be posted. In memory of my son, Joshua, we also set up J Smarts, a charitable endeavour to teach risk-management skills to teen athletes. Not only was the Liberal government on board, it hailed the service’s controversial business plan as “great public policy,” Dr. Mazza said. Former Ornge CEO Chris Mazza is being asked to face more questioning next week by members of a legislative committee looking in Ontario's troubled air ambulance service. Service still owes him $ 1 million in bonuses a public/private hybrid was `` outrageous shocking. Comment community teens ) '' he said he could not recall specifics about the fluctuations in his salary, doubled. Rival bids extra money was part of Ornge 's acquisition of AgustaWestland AW139 helicopters: I resisted buying a fleet! 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